Deputy Director, Design Management, Product Development Office

About the role

Lead design strategy and execution across an agency portfolio, ensuring excellence and impact across service design, product design, and design research. Drive discovery work to uncover root causes, user needs, and systemic barriers, and guide teams to reimagine end-to-end user experiences. Partner with engineering, product, policy, and operations leaders to bridge user needs with technical and business realities. Build and mentor design teams, shape design-led frameworks, and track measures of success to show design impact.

Requirements

• 10+ years designing and shipping digital solutions end-to-end
• 5+ years leading and growing design teams
• Experience leading design across complex, multi-stakeholder environments
• Demonstrated ability to manage multiple concurrent projects and portfolios
• Mastery across design disciplines — problem framing, research, service design, product design, prototyping and storytelling
• Comfort working at the edge of tech and design — fluent enough in APIs, system integrations, data-driven interfaces, and permissions models to co-create with engineers

Benefits

• Flexible work arrangements (subject to job role)
• Holistic and market-competitive suite of perks
• Robust learning and development opportunities