Full-timeCustomer service· Posted 21 Aug
Digital Service Analyst
CitiFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role sits with Citi Global Wealth in Singapore, handling client enquiries through digital channels for both onshore and offshore customers. You will review client activity, keep accounts accurate, and work with colleagues to improve how the service runs. It suits someone analytical, detail-focused and comfortable in a fast-moving team.
What you'll do
- Respond to onshore and offshore client enquiries through digital service channels, in writing or by voice
- Keep service standards high and follow up with clients when promised
- Work with stakeholders to settle client concerns and complaints
- Think critically to get to the root cause of issues
- Analyse client activity and apply sound judgement against the assessment model
- Complete account maintenance accurately and on time
