Full-timeCustomer service· Posted 21 Aug
Digital Service Analyst
CitiFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role sits within Citi Global Wealth and focuses on supporting onshore and offshore clients through digital service channels. You will handle enquiries, maintain accounts accurately, and work with stakeholders to improve processes. It suits someone analytical, detail-oriented and comfortable in a fast-paced banking environment.
What you'll do
- Respond to client enquiries through digital channels using clear verbal and written communication
- Follow up with clients promptly and maintain positive service standards
- Work with stakeholders to resolve client concerns and complaints
- Apply critical thinking to identify and resolve root causes of issues
- Conduct business analysis and review client activities, making sound decisions aligned with the assessment model
