Full-timeOperations & management· Posted 4 Oct

Director, Client Services, AP Service Experience

VisaApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

Apply on company site

How well do you match? See it now →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role leads the design and execution of client experiences for Visa's Asia Pacific Service Experience team, working across Product, Technology, and Client Services. You will drive product delivery, service readiness, operational excellence, and AI-enabled transformation to help clients get full value from Visa's products while scaling support for growth. It suits a self-directed, analytical, and strategic thinker with payments industry experience in new product delivery and service improvement.

What you'll do

Champion the end-to-end service experience when deploying new products and solutions with clients.
Design scalable implementation, support, and operating models, and refine the product deployment model with operational plans for clients across Asia Pacific.

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

Drive service readiness across Client Services teams, including processes, playbooks, tools, and training.

Lead and manage a team of individual contributors responsible for program management, incubation, and delivery of new Visa products.

Build a strong and inclusive team through coaching, setting strategic direction, and applying working knowledge of Visa products.

Serve as a subject matter expert within Client Services for assigned products and solution portfolios.

Address complex and unique challenges through extensive information gathering, analysis, and investigation.

Continuously implement new methodologies to support business growth and scalability, staying current with industry and client trends.

Provide leadership and direction for complex cross-regional or cross-functional initiatives to achieve customer and stakeholder outcomes.

Foster strong cross-functional partnerships across Product, Technology, Sales, and Client Services at all levels.

Good to know

At least 3 days in office required, with expectations confirmed by your Hiring Manager.

Requirements

Bachelor's Degree in Computer Science, Information Technology, or equivalent work experience in Product Delivery/Program Management in software or financial services
Over 15 years of experience in product/project delivery
5+ years leading a product/project management team in the payments industry
Deep understanding of digital payments and web-based technologies, particularly within agile frameworks
Proficient in core transaction processing, including message routing, authorization, clearing, and settlement
Strong technical aptitude and ability to communicate complex technical concepts clearly

Jio can write this application for you

Jio reads this job and your profile, then writes a short letter in your words. You read it, change anything, and send it yourself. Nothing is sent until you say so.

Apply on the company website

You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.

Open application

Listed from Visa’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.

Is this your company? Roles that show a salary rank higher on WorkJio. Claim or remove this listing

Director, Client Services, AP Service Experience

About the role

What you'll do

Good to know

Requirements

More jobs like this

Senior Manager, New Product Development, Discovery (Gateway Services)

Change Management Lead

Specialist Associate (Facilities Management)

Senior Research Engineer, Operations

Senior Assistant Director / Assistant Director, Strategic Planning & Impact

Machine Maintenance Leader