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On-site
Experience
Some experience
About the role
This role leads the onsite facilities management team for a client property in Singapore, delivering facility and property services that meet contractual, budgetary and quality standards. It suits an experienced facilities or property operations professional who can manage vendors, finances, risks and client relationships. You will work on-site with JLL and client stakeholders.
What you'll do
Oversee daily operation and maintenance of facilities including M&E systems, housekeeping, conference rooms, vending, transport, F&B and site upkeep.
Prepare, review and update the monthly preventive maintenance register and report progress to the JLL Cluster Leader.
Analyse call-outs and maintenance requests to spot trends and implement initiatives that reduce disruptions.
Supervise office churn and internal department moves (Moves, Adds and Changes).
Manage and update the facilities management software platform, Corrigo.
Manage KPI performance requirements on E&C, Safety, PPM and RM.
Manage projects under JLL, ensuring timely delivery, quality and budget compliance.
Define technical and commercial terms, operational scopes and tender documents for Annual Maintenance Contracts.
Run competitive tendering, analyse subcontractor bids and present recommendations to the client.
Formulate SLAs and coordinate with JLL procurement to close vendor contracts.
Audit subcontractor performance, monitor onsite resource allocation and ensure materials and site upkeep meet quality standards.
Verify subcontractors meet training commitments and maintain a structured approach to service delivery.
Track facility expenses, oversee invoice management and help the client's FM team formulate annual maintenance budgets.
Interface with JLL and client finance departments on client billing, raising invoices and following up on outstanding payments.
Compile, submit and review monthly management reports, MIS documents and operational analyses for JLL and client leadership.
Ensure statutory compliance and adherence to minimum wage legislation with compliance professionals.
Update and implement facility policies, operational procedures and the annual site Operations Manual.
Propose and implement cost savings initiatives in line with the committed savings glide path.
Manage vendor expenses, keeping within budget or managing overspend.
Act as primary liaison for client and business unit representatives, establishing feedback mechanisms with subcontractors and staff.
Manage the onsite JLL team, conduct performance reviews and coordinate with HR and the Operations Manager on training programmes.
Train JLL staff and vendors on quality policies and procedures.
Maintain rapport and regular communication with client and stakeholders, implementing best practices in Workplace Experience.
Lead weekly client huddles and present operational achievements and support needs.
Prepare and present monthly operational reports and contribute to quarterly bus
Requirements
Bachelor's degree in Facilities Management, Engineering, Business Administration or related field, or equivalent practical experience in property operations
At least 2 years of Facilities Management experience in building operations or property management
Strong technical and project management background with exposure to M&E systems and facilities maintenance scheduling
Excellent client and stakeholder management skills with a proven track record of positive client relationships
Strong communication skills for coordination with clients, vendor partners and internal teams
Good financial acumen with experience tracking expenses, managing invoices and assisting with operational budgets
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