Driver Relations Officer

About the role

Attend to drivers' enquiries through hotline, walk-ins, and email under the guidance of supervisors. Provide frontline support on standard operational procedures, company policies, and general enquiries. Assist drivers with applications, submissions, documentation, and administrative processes. Escalate complex cases, complaints, and unresolved issues to senior officers or supervisors when necessary. Record and update driver interactions, enquiries, and case details accurately in internal systems. Work closely with colleagues and other departments to facilitate smooth service delivery to drivers.

Requirements

• Minimum GCE 'N' Level, GCE 'O' Level, NITEC or equivalent qualification
• At least 1 year of working experience in service-related industries, preferably frontline, customer service, or client-facing roles
• Basic knowledge of Microsoft Office applications, including Word, Excel, and Outlook
• Strong interpersonal, communication, and problem-solving skills
• Professional, patient, and customer-oriented attitude
• Team player willing to support colleagues and take guidance from supervisors