Full-timeTech & engineering· Posted 28 Sept

#EG Desktop Engineer SSOE (OST2)

SingtelApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role is an IT support position focused on desktop and client platform engineering, working within a technology services team that supports government and enterprise clients. It suits someone with a technical qualification and some experience in technology administration who is independent and resourceful.

What you'll do

Provide end user support for client management
Troubleshoot client platform related problems
Respond promptly to incidents, investigate and provide temporary or permanent resolution of escalated incidents, giving timely status updates to relevant parties
Handle service requests related to client platforms
Monitor agreed service levels, document and maintain system configurations, and provide regular reporting to relevant parties

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Take part in client platform implementation or upgrade projects

Follow up with vendors on hardware replacement

Perform asset management and update asset records

Manage user accounts, including creating passwords, resetting and deleting accounts

Perform local server administration to support software distribution and patch management

Ensure deliverables meet service level requirements and propose and implement action plans when needed

Establish facility management standards and best practices for consistency across project and facility management teams

Submit progress reports

Good to know

All prospective employees must be fully vaccinated

Requirements

Minimum Higher Nitec or Diploma in Computer/Electronic Engineering or equivalent discipline
Preferably 1 or more years of related experience in Technology Administration
Some network knowledge is an advantage
Computer literacy in MS Office
Proficiency in Technology is an added advantage
Independent, resourceful and result-oriented with a can-do attitude

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#EG Desktop Engineer SSOE (OST2)

About the role

What you'll do

Good to know

Requirements

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