Full-timeTech & engineering· Posted 2 Oct
#EG Desktop Engineers
SingtelApply on company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role is part of NCS, a technology services firm operating across Asia Pacific. You will be the first point of contact for customers needing desktop support, helping them with a range of IT topics and issues. It suits someone with some desktop support experience who enjoys solving problems and working with people.
What you'll do
- Provide desktop support services to users
- Receive, prioritise, document and resolve end user help requests
- Escalate incidents when needed to maintain customer satisfaction and meet service level expectations
- Perform imaging and re-imaging of machines
- Carry out asset inventories
- Escalate technical issues to third party vendors or resolver groups where appropriate
- Update incident records
