Full-timeCustomer service· Posted 24 Sept
Executive Customer Affairs
Singapore AirlinesFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
How well do you match? Check in 10 seconds →
Free with a WorkJio account: we compare your profile with this job and show what you already meet.
- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role sits within the Customer Affairs Department and focuses on bringing Generative AI and digital tools into customer feedback handling, service recovery and experience insights. You will work with internal stakeholders, technology teams and business users to keep solutions practical, reliable and secure. It suits someone with a customer experience or systems background who is keen on GenAI, automation and data analytics.
What you'll do
- Drive the development and implementation of GenAI solutions for customer feedback handling.
- Test, monitor and improve AI outputs, ensuring accuracy, privacy and appropriate human oversight.
- Administer and maintain the Customer Relations Management system for Customer Affairs, including workflows, data, user access and reports.
