Full-timeHotels & hospitality· Posted 27 Nov

Executive, Guest Service

CapitaLandFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports daily guest service at a serviced residence, keeping the front desk running smoothly so residents enjoy their stay. It suits someone who is customer-focused, organised and comfortable working with people from many backgrounds. You will also help with admin tasks, simple bookkeeping and reporting.

What you'll do

Oversee the team's guest service delivery to meet company standards
Coordinate daily front office activities for smooth operations
Plan resources and assign work to team members
Keep room status information accurate
Handle issues that arise in front office service
Supervise upselling to increase room revenue
Help VIP guests and large groups with check-in and check-out

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Oversee switchboard and related call services

Track and follow up on guest requests promptly

Give guests information and tips on amenities, services and nearby attractions

Settle guest concerns and feedback to keep satisfaction high

Build good relationships with guests

Monitor guest satisfaction and feedback to improve service

Suggest ways to improve operations and guest experience

Carry out innovation, improvement and sustainability plans

Set an example for service excellence

Monitor team compliance with data protection and security procedures for registration and transactions

Scan crowds to spot possible security threats and follow up

Take response and recovery actions in emergencies

Apply loss and risk prevention policies

Check operations reports and guest statistics for management

Identify training needs and roll out training plans

Coach and give feedback to improve team performance

Monitor team performance and provide feedback

Good to know

Shift work including weekends and public holidays

Requirements

Customer-oriented
Well-organised
Excellent communication skills
Strong problem-solving skills
Able to work under pressure in a fast-paced setting
Comfortable interacting with culturally diverse guests

Benefits

Flexible benefits with comprehensive medical coverage for self and family
Training and development opportunities
Subsidised rates at Ascott serviced residences
Strong advocate of staff volunteerism
Wellness programmes

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CapitaLand

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Executive, Guest Service

About the role

What you'll do

Good to know

Requirements

Benefits

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