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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
This role supports day-to-day food and beverage operations across assigned outlets at Marina Bay Sands, working closely with the F&B Manager and frontline teams. It suits someone with supervisory experience who enjoys leading service standards, coaching staff and handling guest recovery in a busy environment.
Oversee daily F&B operations so service runs smoothly and efficiently across assigned outlets
Put SOPs in place and monitor them to keep service quality and food presentation consistent
Lead pre-service briefings and check operational readiness, including manpower planning and floor allocation
Help the F&B Manager review operational gaps and suggest improvements
Give hands-on guidance to Supervisors and frontline staff
Run on-the-job training to raise product knowledge, service standards and operational skills
Mentor and coach team members so they build capability for future roles
Support performance management by giving feedback to Supervisors and escalating issues
Act as the escalation point for complex guest issues and service recovery
Track guest satisfaction scores and spot trends to improve service delivery
Build and maintain relationships with regular guests and VIPs to strengthen loyalty
Ensure full compliance with food safety, hygiene and workplace safety standards
Carry out routine inspections for cleanliness, equipment functionality and policy adherence
Support audits and put corrective actions in place where needed
Oversee stock levels and monitor usage to reduce wastage
Assist with ordering, receiving and inventory control
Support menu changes, pricing updates and promotional launches
Good to know
Willing and able to work shifts, weekends and public holidays
Based at Marina Bay Sands, Singapore
Requirements
Diploma or equivalent in Hospitality Management or a related field
3–5 years of F&B experience, with at least 1 year in a supervisory role
Knowledge of food safety and hygiene standards
Basic service and operational knowledge
Well-groomed, professional appearance
Willing and able to work shifts, weekends and public holidays
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