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Not stated
Work mode
On-site
Experience
Some experience
About the role
RISE Restaurant at Marina Bay Sands is looking for a supervisor to lead its front-of-house team. You will support the management team in keeping service standards high and the restaurant running smoothly. This role suits someone with supervisory experience in a luxury hotel or upscale restaurant setting.
Help management plan, coordinate and manage staff and services so restaurant operations run efficiently and service standards are upheld
Lead a team of Captains, Service Attendants, Bartenders and Hosts
Provide a strong leadership presence when management staff are absent
Work alongside staff in service and food preparation to cut wastage and boost productivity
Review operating results with the team and spot ways to improve performance
Make sure cashiering procedures follow accounting standards
Inspect table set-ups and check the restaurant is clean, neat and compliant with cleanliness standards
Review the reservation book, pre-assign tables and follow up on special requests
Check that enough food menus and wine lists are available and in good condition for each meal period
Run pre-shift meetings with staff and share information relevant to the day's business
Personally resolve guest issues
Build a work environment that encourages teamwork, feedback, recognition, mutual respect and staff satisfaction
Watch guest reactions and check in often with service staff or captains to keep guests satisfied
Handle HR duties for the department, including hiring, training and succession planning, and compliance with company policies and legal requirements
Coordinate staff training as needed
Maintain guest profiles daily and act on them as appropriate
Good to know
Shift work, including weekends and public holidays
Based at Marina Bay Sands, Singapore
Requirements
Certificate or Diploma plus extensive F&B experience
At least 2 years at supervisory level in a 5-star hotel or deluxe restaurant
Basic service and operational knowledge
Well-groomed, professional appearance
Willing and able to work shifts, weekends and public holidays
Able to perform under pressure
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