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Full-time Finance & accounting · Posted 3 Oct
Global Head, Client Management S Standard Chartered From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role This senior role leads Client Management on a global scale, with responsibility for service differentiation by client segment and tier. The position sits within a Corporate & Investment Banking environment and oversees both onshore teams and GBS Hub teams that support them. It suits an experienced transformation leader who can balance revenue opportunities, risk considerations and client outcomes across multiple regions and regulatory frameworks.
What you'll do Lead Client Management globally, focusing on service differentiation based on client tiering and value Align and drive process execution across GBS Hub teams supporting onshore Client Management teams Deliver improvements in frontline and client experience around efficiency, turnaround time, productivity and process Know someone for this? Share it
Global Head, Client Management job at Standard Chartered, Singapore | WorkJio
Own execution of Client Lifecycle Management processes including CDD, Entity Management, Name Screening, Static Data Maintenance and Offboarding
Serve as global process owner for CLM processes, covering process design, performance and execution
Deliver CLM and Client Management change projects, improvement and remediation activities globally
Scope the Client Management model, including activity inventory, capacity estimates, process flows, roles and responsibilities and resourcing
Accelerate the shift to digital and align the digital value proposition with client needs and preferences
Set and manage team budgets and KPIs across client, cost, risk and people
Maintain oversight of monthly Service Review Meetings between onshore and Hub operating teams
Define roles, responsibilities and service levels in Service Level Agreements between Client Management and Business or other Functions
Identify potential failures and implement controls to mitigate associated risks
Complete Risk and Control Self-Assessment and Top Down Review to confirm the risk profile and control environment
Propose risk rating assessments, risk treatment plans and Residual Risk Acceptance for elevated risks
Obtain sign-off for global processes from Operational Risk and relevant risk owners before releasing new processes or amendments
Review recommended updates from Country Process Owners and communicate changes as they occur
Implement and review key metrics and KCIs to identify issues and improvement opportunities
Conduct impact analysis of process changes with relevant stakeholders
Set direction, align individual goals to team outcomes and provide regular constructive feedback
Develop talent through coaching and career conversations
Role-model the Bank's valued behaviours and uphold risk and conduct standards Good to know Location: Singapore Global role spanning multiple regions and cultures Cross-border business with multiple regulatory frameworks and large stakeholder groups Requirements Strategic mindset Comfortable managing ambiguity Customer focus Able to drive vision and purpose Collaborates effectively Sound decision quality Apply on the company website
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Listing ID 6204 · Report this listing
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