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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
You will be part of the Casino Operations team at Marina Bay Sands, looking after guests at entry and exit points and within the gaming areas. This role suits someone who enjoys face-to-face guest contact, stays calm in a busy setting, and is comfortable working to regulatory and company standards.
What you'll do
Manage entry and exit points into the Casino, including all access points to High Limit Gaming Areas
Ensure restricted access points into the Casino and HLGA comply with regulations
Carry out checks at your assigned post, such as entry and exit checks, HLGA eligibility and Premium Player status verification
Monitor and manage crowd levels in the work environment
Greet guests and visitors in the casino proactively
Present yourself professionally and assist guests in line with Marina Bay Sands service standards, using property knowledge and building customer relationships
Handle ad hoc guest requests and complaints promptly, resolving them where possible and escalating when needed
Work flexibly and contribute to a supportive team
Maintain positive, professional interaction with Casino Operations team members and other departments
Facilitate communication between Casino Operations and other departments on supporting functions and upkeep of the casino environment
Stay up to date on casino games, integrated resort amenities, promotions and entertainment events
Meet attendance, punctuality and safety guidelines, and follow regulatory, departmental and company policies
Promote services and events, and take part in tournaments, events and promotions as needed
Keep guest activity and Casino operations information confidential
Perform assigned day-to-day duties to support a positive work environment
Use good judgment and multitask in a fast-paced environment
Take on any other duties as required
Good to know
Based at Marina Bay Sands, Singapore
Full time role
Requirements
High school graduate
One year of hospitality or casino experience preferred
Proven record of providing excellent customer service
Strong customer service skills
Able to learn system operations
Works with attention to detail, speed and accuracy
Apply on the company website
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