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Full-time Hotels & hospitality · Posted 30 Jun
Guest Services Agent I IHG Hotels & Resorts From company site
Salary
Not stated by the company
Where
NE 2 Magazine Road, Singapore 059573
Start Not stated
Work mode On-site
Experience No experience needed About the role You'll be the main point of contact for guests at a hotel in Clarke Quay, handling front desk duties alongside food and beverage service in the guest areas. The role suits reliable, motivated people who enjoy multi-tasking and working closely with a wider hotel team. Fresh graduates keen on hospitality are welcome to apply.
What you'll do Support the Guest Services Leader in growing hotel revenue using company systems and processes Know someone for this? Share it
Guest Services Agent job at IHG Hotels & Resorts, Clarke Quay | WorkJio
Handle guest check-out and billing smoothly and in a friendly manner
Handle guest check-in and check-out
Answer guest enquiries simply and practically, following brand standards
Deal with guest complaints appropriately or refer them to the Guest Services Leader
Handle cashiering, payments and foreign currency exchange accurately
Manage special requests from guests and repeat visitors
Follow brand standards, behaviours and hallmarks
Retrieve and print arrival, departure, backup and trace reports from Opera PMS for daily room allocation
Enter and update reservations accurately
Handle telephone enquiries
Work independently as business needs require
Manage Priority Club Rewards enrolment and recognition
Take food and beverage orders and clear tables in The Great Room
Replenish food and beverage in The Great Room
Set up the meeting room, make tea and coffee, and clean the meeting room
Clean and organise guest areas and pick up debris in public areas
Keep up to date with local knowledge to improve the guest experience
Plan and assign work and meet performance and development goals set by the Guest Services Leader
Comply with laws and safety regulations Good to know Full time role Location: 2 Magazine Road, Singapore 059573 Part of the IHG family of brands, with global career opportunities Requirements Minimum high school or secondary education Fresh graduates keen on hospitality are welcome Good communication skills Basic computer literacy Positive and keen to learn Proficient in written and spoken English Benefits Tailored support for a great start, involvement and growth Opportunities from being part of IHG, a global hospitality company with over 6000 hotels in over 100 countries Apply on the company website
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Open application Listed from IHG Hotels & Resorts’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles .
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Listing ID 5775 · Report this listing
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