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Experience
Experienced
About the role
This is a senior leadership position overseeing the rider ecosystem for foodpanda Singapore, covering rider supply, rider experience and rider compliance. The role sits on the Singapore Logistics leadership team and blends setting direction with hands-on involvement in rider operations. It suits an experienced operations leader who is comfortable managing large teams and working with data in a fast-moving environment.
What you'll do
Own the overall strategy and performance across rider supply, rider experience and rider compliance, turning business priorities into team goals and execution plans.
Lead and develop the fleet management team, setting ownership, KPIs and operating rhythms, and holding the team accountable for outcomes.
Stay close to rider operations and data to spot issues early, fix structural problems and improve how scalable and effective the fleet operating model is.
Own Singapore's rider supply strategy across acquisition, activation, retention and reactivation so fleet availability meets business demand.
Oversee the end-to-end rider growth funnel, with accountability for recruitment economics, conversion, onboarding effectiveness and incentive efficiency.
Ensure the team proactively identifies supply risks and opportunities using fleet health data, forecasting, competitor activity and labour-market trends.
Own the rider experience strategy across the rider lifecycle, making sure the team finds and resolves the highest-impact rider friction points.
Set clear service standards and performance metrics across rider support, communications and rider-facing channels, aiming to cut recurring issues and lift rider satisfaction.
Partner with Product and functional teams to drive structural improvements to rider tools, processes and support journeys, reducing reliance on manual intervention.
Own the rider governance and compliance framework so operations stay aligned with platform policies, regulatory requirements and internal standards.
Lead the team in identifying, monitoring and resolving compliance risks, with clear controls, escalation mechanisms and accountability.
Partner with Legal, Public Affairs and operational stakeholders to turn regulatory or policy changes into effective processes, controls and rider communications.
Good to know
The role is based in Singapore and is a member of the Singapore Logistics leadership team.
The position works closely with local and regional stakeholders across Logistics, Product, Finance, Legal, Public Affairs and other functions.
Requirements
Strong leadership skills with experience managing large, diverse teams
Ability to inspire and motivate teams to achieve ambitious goals
7+ years of experience in operations management
Exceptional analytical and problem-solving skills
Ability to use data to drive decision-making and operational improvements
Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency and adaptability
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