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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
Join the team at Basilico, a restaurant within Conrad Singapore Orchard, where you will be the first point of contact for guests. This role suits someone who enjoys creating a warm welcome and has a genuine interest in food and beverage service. You will help ensure every visit feels special and runs smoothly.
What you'll do
Carry out opening and closing tasks, including handling emails and responding to guest enquiries and special requests.
Answer phone calls following hotel standards and stay familiar with how the restaurant operates.
Manage reservations and make sure they are processed quickly.
Plan service flow and seating arrangements during restaurant operations.
Greet guests at the entrance right away and show them to comfortable seats.
Keep the restaurant in top condition by doing regular checks and reporting anything that needs fixing.
Handle guest complaints effectively and inform a manager about the issue and how it was resolved.
Respond appropriately to any hotel emergency or safety situation.
Coordinate and complete daily secondary duties.
Take on other tasks or projects given by hotel management and staff.
Meet and maintain grooming standards to present a professional image.
Monitor guest satisfaction during meals and fix any issues that come up.
Say goodbye to guests, check they are happy, and encourage them to return.
Help guests plan private events in the outlet.
Build a guest database with contact details, preferences, and feedback from past visits.
Keep communication clear with the team and guests to get consistent results.
Anticipate needed materials and supplies and make sure they are available.
Promote teamwork and a harmonious working environment.
Keep the restaurant guest database updated for regulars and VIPs.
Make sure all communication about enquiries, groups, or daily reservations is handled efficiently.
Update and maintain guest profile history, including birthdays and anniversaries, to offer reservations if the guest wants to dine.
Stay current on competitor activity by tracking city events and regularly contacting competitors for promotion and pricing updates.
Take full ownership of the restaurant and bar areas, including taking orders and serving food and beverages.
Maintain and update computer files such as standard letters and current menus.
Discuss menu changes or daily specials with staff in advance so everyone knows them.
Follow Hilton grooming standards, including uniform, cleanliness, and personal hygiene.
Set up proper procedures and maintenance for par-stocks of menus, beverage lists, and wine lists.
Know reservation procedures and telephone etiquette according to Hilton standards.
Ensure the telephone system works properly at all times.
Set up hostess checklists for daily, weekly, and monthly tasks.
Good to know
You will work rotating shifts, including evenings, weekends, and public holidays, based on operational needs.
Benefits include t
Requirements
Hospitality qualifications or equivalent work experience preferred
Positive attitude and professional grooming standards
Effective verbal and written communication skills
Commitment to excellent customer service
Ability to adapt to changing operational requirements
Works well with colleagues to achieve team goals
Benefits
Travel perks with 110 nights of discounted travel and room rates as low as $40 USD per night through Go Hilton
Health and welfare benefits including checkups, dental cleanings, and new glasses
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