Full-timeTech & engineering· Posted 18 Sept
IT Service Engineers
SingtelFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role is the first point of contact for desktop support, helping customers with a range of IT topics and issues. You will join a technology services firm that works with governments and enterprises across Singapore and the wider APAC region. It suits someone with some desktop support experience who is comfortable guiding others and handling escalated incidents.
What you'll do
- Guide the team and resolve incidents escalated by Desktop Support Engineers, confirming the validity of the problem and researching known solutions for complex issues
- Provide desktop support services to users
- Receive, prioritise, document and actively resolve end user help requests, escalating incidents when needed to maintain customer satisfaction and SLA expectations
- Perform imaging and re-imaging
