Full-timeTech & engineering· Posted 28 Sept

Lead CRM Engineer

StarHubFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role leads the engineering of StarHub's core CRM and Order Management platforms, which support customer onboarding, sales journeys and fulfilment for the Consumer Business. You will work in a DevOps model focused on production reliability, observability and engineering standards, while mentoring other engineers. It suits an experienced backend or platform engineer who has run large-scale enterprise systems and is comfortable with on-call ownership.

What you'll do

Own delivery and reliability of CRM/OM services across customer management, product catalogue, campaigns, order management and revenue/billing integration
Lead design and build of scalable backend services and workflow-driven processes for order lifecycle orchestration
Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels and external partners

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Ensure API reliability, versioning and backward compatibility across services

Improve workflow reliability through better failure handling, retry mechanisms and state management for long-running and asynchronous processes

Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and keeping order, provisioning and billing flows consistent

Lead DevOps work including on-call support, incident response, root cause analysis and preventive fixes

Cut recurring incidents through systemic improvements and observability insights

Keep services stable on Kubernetes (EKS), covering deployment, scaling and troubleshooting

Improve CI/CD pipelines, release automation and deployment governance

Build and enhance observability with Splunk, Prometheus, Grafana and CloudWatch, meeting SLA targets for availability and performance

Run design reviews and code reviews against engineering standards and best practices

Mentor engineers and guide the team on debugging, system design and production readiness

Work with Product Owners, QA, DevOps and vendors to deliver reliable end-to-end customer experiences

Good to know

Based in Singapore
Operates within a DevOps model with on-call support

Requirements

Bachelor's degree in Computer Science, Software Engineering or a related field
6–10 years of professional software engineering experience, ideally with CRM, BSS or other large-scale enterprise platforms
Hands-on expertise in Java, Spring Boot, REST APIs, microservices and distributed systems
Advanced SQL skills in PostgreSQL and/or Oracle, including performance tuning, query optimization and database administration
Proven experience running services on Kubernetes-based platforms and cloud environments, preferably AWS
Experience in Agile/Scrum teams within telecom BSS/OSS domains such as CRM, billing or order management

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Lead CRM Engineer

About the role

What you'll do

Good to know

Requirements

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