Singapore Public ServiceFrom company site
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You will manage public feedback by reviewing, vetting and approving responses to customer enquiries, ensuring clarity, accuracy and empathy. You will guide frontline teams on handling feedback and service recovery, and identify recurring concerns to recommend improvements. You will develop and deliver service training programmes, materials and toolkits, and evaluate their effectiveness. You will also design and maintain a service quality audit framework, conduct regular audits, analyse findings and work with business units on corrective actions.
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Open applicationSingapore Public Service