Free with a WorkJio account: we compare your profile with this job and show what you already meet.
Share with a friend
Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
This role leads the billing and claims operations team at a national cancer centre, reporting to the Deputy Director of the Business Office. You will ensure patient invoicing and claims processing are accurate and timely, while handling complex billing enquiries and escalated cases. It suits an experienced manager with a healthcare or systems background who can drive policy implementation and digital improvements.
What you'll do
Lead and oversee a team handling day surgery and inter-company billing activities, ensuring bills are processed and finalised on time.
Monitor and resolve billing and claims discrepancies together with clinic operations and pharmacy teams.
Analyse billing and claims error trends, find root causes, and implement corrective actions with stakeholders.
Manager (Billing and Claims) job at SingHealth, Singapore | WorkJio
Work with Private Medical Insurers, CPF Board, Public Service Division, and SingHealth institutions to resolve billing and claims enquiries and escalations.
Develop, review, and maintain Standard Operating Procedures, and train staff on billing and claims processes and error management.
Provide leadership to an investigation team managing complex billing and claims cases escalated by the Patient Response Team.
Monitor issue resolution and ensure cases are closed on time, including coordinating with the Patient Response Team to communicate outcomes to patients.
Plan and deploy manpower resources to support the Business Office enquiry counter and maintain service standards.
Review MOH circulars and policy updates, assess operational impact, and implement system and process changes for compliance.
Complete schemes set-up and User Acceptance Testing within stipulated timelines.
Collaborate with internal stakeholders to communicate policy changes and ensure adherence to updated requirements and procedures.
Support the implementation and rollout of the National Billing System, including backend configuration, data migration, and user training.
Represent the Business Office in requirements gathering, system design discussions, and User Acceptance Testing for system enhancements and new projects.
Drive process improvement, digitalisation, and automation initiatives to enhance operational efficiency, billing accuracy, and service quality.
Perform data extraction, analysis, and reporting to support management decision-making, operational planning, and performance monitoring.
Good to know
Location: Singapore.
Requirements
Recognised Bachelor's degree in Accountancy or Business Administration
Healthcare setting experience is an advantage
Experience in system implementation, preferably with Big 3 experience
Minimum 4 years' experience in a managerial or equivalent role
Excellent stakeholder management and communication skills
Experience in staff supervision, mentorship, and professional development
Apply on the company website
You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.
