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Full-time Hotels & hospitality · Posted 29 Sept
MBS ASPIRE, Front Office M Marina Bay Sands From company site
Salary
Not stated by the company
Where
CC DT Marina Bay Sands, Singapore
Start Not stated
Work mode On-site
Experience Some experience About the role This is an early career programme at Marina Bay Sands' Front Office, the team that welcomes guests and manages their stay from arrival to departure. It suits final-year students or recent graduates with under two years of full-time experience who want to grow into junior leadership in luxury hospitality.
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MBS ASPIRE, Front Office job at Marina Bay Sands, Bayfront | WorkJio
Learn Opera PMS and service standards through hands-on training and immersive learning
Rotate through Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training and Group Operations
Work with cross-functional teams to understand how departments coordinate
Help oversee Front Office operations to meet world-class standards and guest satisfaction
Conduct pre-shift briefings to align the team with shared goals
Collaborate across departments so every guest touchpoint reflects service excellence
Review manpower allocation and overtime to maintain efficiency and team well-being
Carry out regular audits and inspections, providing insights for continuous improvement
Perform service audits against Forbes Travel Guide standards and internal benchmarks
Resolve guest concerns with empathy and efficiency
Recommend creative ideas to elevate guest experiences and unlock revenue opportunities
Supervise service delivery to reflect brand attributes, core standards and compliance requirements
Collect and update guest preferences in OPERA to build accurate profiles
Coach team members to strengthen skills and confidence
Ensure compliance with workplace safety, hygiene and data protection standards
Champion sustainability initiatives and suggest ideas for operational efficiency and guest delight
Choose a specialization in Front Desk, Group Operations, Room Control, Front Office Accounts or Training
Lead operational audits for brand standards, safety and data protection
Drive departmental initiatives for process improvement, synergy, efficiency, productivity and service excellence
Manage budgets and resources to align operational performance with organizational goals
Design and deliver training programmes that empower a diverse workforce
Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards
Introduce creative solutions that elevate guest experiences and set new benchmarks
Leverage technology to optimize workflows Good to know Upon successful completion and performance review, you may be placed into a junior leadership role Specialization placement is mutually agreed with the department based on your strengths and aspirations Requirements Final-year diploma or degree undergraduate in any discipline, or a recent graduate Less than 2 years of full-time work experience Ambitious, forward-thinking with leadership potential and a growth mindset Collaborative, confident and comfortable in dynamic team environments Curious and adaptable, willing to learn across diverse functions Driven by excellence and takes pride in delivering exceptional service Apply on the company website
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