Full-timeTech & engineering· Posted 30 Sept
Ops Support Executive, EUC & Svc Desk
SingtelApply on company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role is the first point of contact for customers needing desktop support, providing prompt help on a range of IT topics and issues. You will join a diverse technology services team and ensure software, licences and operations meet required standards. It suits someone with solid desktop support experience who can prioritise well and work with a sense of urgency.
What you'll do
- Provide desktop support services to users
- Receive, prioritise, document and actively resolve end user help requests
- Escalate incidents when needed to maintain customer satisfaction and SLA expectations
- Perform imaging and re-imaging
- Perform asset inventories
- Escalate technical issues to third party vendors or resolver groups where appropriate
