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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
This role is part of a hospital contact centre team handling patient enquiries and concerns across multiple channels. You will support patients, their next-of-kin and doctors while keeping patient information confidential and meeting service standards. It suits someone with strong communication skills who is comfortable in a fast-paced, shift-based call centre environment.
What you'll do
Handle and resolve caller enquiries through calls, SMS, email, live chat and fax.
Apply customer service policies and guide callers on services, general enquiries and basic pre-consult advice.
Help patients, next-of-kin and doctors reschedule appointments in the medical records system and contact patients about changes.