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Full-time Healthcare & care · Posted 14 Sept
Patient Service Associate Executive N NHG Health From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Some experience About the role You will be the frontline face of the Emergency Department at Woodlands Hospital, guiding patients and families through registration, admissions and billing while supporting clinical and operational workflows. This role suits someone with a service mindset who can stay calm under pressure and lead a small team of Patient Service Associates. You will work closely with clinicians, nurses and operations staff to keep things running smoothly.
What you'll do Welcome and assist patients, visitors and caregivers at the Emergency Department front line. Walk patients through registration, admission, transfer and discharge steps. Share information about department processes, waiting times and hospital services. Address concerns from patients and caregivers and handle service recovery. Know someone for this? Share it
Patient Service Associate Executive job at NHG Health, Woodlands | WorkJio
Register and verify patient details for all Emergency Department visits.
Create, update and maintain patient records in hospital systems.
Process admissions, transfers and discharges accurately.
Handle patient information in line with confidentiality and data protection rules.
Collect Emergency Department charges, deposits and other fees per hospital policy.
Explain billing, subsidies and payment options to patients and next-of-kin.
Issue receipts and keep financial documentation accurate.
Update ward class and subsidy status based on insurance and eligibility.
Follow billing regulations and financial control procedures.
Screen patients using approved questionnaires and workflows.
Route infectious and non-infectious patients per infection prevention protocols.
Assist patients who need mobility support, including wheelchair help.
Support registration and declaration via self-service kiosks.
Measure and record vital signs in the electronic medical record.
Give basic patient education and preparation guidance for simple procedures.
Support fall prevention through risk identification and timely action.
Help with infection prevention and control, including staff education and compliance checks.
Lead and supervise a team of Patient Service Associates.
Coordinate manpower deployment and roster planning for service coverage.
Coach, mentor and provide on-the-job training to frontline staff.
Monitor team performance and support capability development.
Manage complex patient situations and escalated service issues.
Identify operational challenges and work with stakeholders to improve workflows.
Support communication between frontline, nursing, medical and operations teams.
Ensure service counters, equipment, forms and resources are ready.
Support business continuity, downtime and contingency procedures.
Monitor service quality and operational performance indicators.
Take part in departmental projects on patient experience, workflow and efficiency.
Support audits and quality improvement initiatives.
Be ready for mass casualty operations and join disaster preparedness exercises. Requirements GCE 'N' Level, GCE 'O' Level, NITEC, Higher NITEC, Professional Certificate or Diploma Healthcare, customer service or administrative experience is an advantage Supervisory or team leadership experience is preferred Comfortable using technology and healthcare information systems Able to work rotating shifts, weekends and public holidays Confident and professional communication with patients, caregivers and teams Apply on the company website
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