Full-timeTech & engineering· Posted 2 Oct

Principal CRM Engineer

StarHubFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will define and evolve the architecture of the core CRM and order management platforms that support customer onboarding, sales journeys and fulfilment for the consumer business. The role sits within a DevOps model and works closely with product owners, QA, DevOps and vendors, and it suits a senior engineer who enjoys setting technical direction and mentoring others.

What you'll do

Own the end-to-end architecture of CRM and order management platforms across customer management, product catalogue, campaigns, order management and revenue/billing integration
Set architectural principles and standards for microservices, API design, workflow orchestration and data management
Design and optimise workflow orchestration for order lifecycle processes with scalability and fault tolerance in mind

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Identify system bottlenecks across APIs, databases and workflows and drive scalability and performance improvements

Govern data architecture so data stays consistent and flows efficiently across CRM, provisioning and billing systems

Establish API and integration standards covering versioning, idempotency and reliability patterns

Lead platform modernisation, including migration from legacy CRM to cloud-native CRM architecture

Reduce technical debt and complexity through modularisation, decoupling and standardisation

Define observability and reliability strategies, including monitoring, alerting and performance optimisation

Work with DevOps and platform teams on cloud-native solutions using Kubernetes (EKS), CI/CD pipelines and Infrastructure as Code

Act as technical authority for design decisions and conduct architecture reviews aligned with enterprise architecture and business goals

Mentor CRM engineers on system design, architectural thinking and advanced debugging

Influence cross-functional teams and stakeholders to adopt consistent engineering standards

Collaborate with Product Owners, QA, DevOps and vendors to deliver end-to-end customer journeys

Good to know

Based in Singapore

Requirements

At least 10 years of professional software engineering experience, with strong emphasis on system architecture and large-scale distributed systems
Proven ability to design, evolve and operate enterprise-critical platforms, especially in CRM, OM, BSS or similar domains
Deep expertise in microservices and distributed system design
Deep expertise in API design, integration patterns and service contracts
Deep expertise in workflow-driven and orchestration-based systems
Deep expertise in data architecture, modelling and database performance optimisation

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Principal CRM Engineer

About the role

What you'll do

Good to know

Requirements

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