Full-timeCustomer service· Posted 28 Sept
Priority Passenger Services (PPS) Manager
Singapore AirlinesFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role sits within the Loyalty Marketing Department of SIA's Marketing Planning Division. You will look after premium Priority Passenger Service (PPS) Club members based in Singapore, building strong relationships and lifting their loyalty through proactive customer experience efforts. It suits someone service-driven and outgoing who enjoys personal contact with high-value customers.
What you'll do
- Engage Singapore-based PPS Club members, particularly high-value customers, through proactive initiatives to keep their travel experience smooth
- Resolve complaints using win-win approaches and reduce future service lapses
- Manage PPS Club events to host and interact with Singapore-based members
