Full-timeOperations & management· Posted 2 Oct

Product Ops Specialist (MOM)

GovTech SingaporeFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports WorkPassConnect, a platform serving Work Pass Holders and MOM Producers, as it moves from beta towards wider rollout. You will sit between the technical delivery team and business stakeholders, building the operational systems, analytics and feedback loops that keep the platform reliable and scalable. It suits someone with a few years in product operations or digital service delivery who enjoys turning operational complexity into clear processes.

What you'll do

Build and maintain analytics infrastructure and automated dashboards for platform metrics, user behaviour and engagement trends
Set up and run operational workflows covering Producer onboarding, incident handling, release processes and cross-team coordination

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Lead launch readiness for new features and mini-services, including scope, success metrics, launch plans, risk registers and post-launch reviews

Run the Voice of Customer programme by combining user feedback, support data and research insights into recommendations

Manage closed-loop feedback processes that track issue resolution, measure satisfaction impact and feed insights into the product backlog

Identify and implement tooling, automation, templates and documentation to cut manual coordination effort and improve delivery quality

Good to know

Platform is moving from POV-Beta to broader rollout across the Work Pass Holder population by end 2027
Work spans onboarding additional MOM divisions and approved Producers
Shared capabilities such as authentication, consent management and notifications must be consistently implemented across services

Requirements

3–5 years of relevant experience in product operations, product management, business operations, digital service delivery, data analytics or technology project delivery
Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, Public Policy or a related field
Experience building or maintaining dashboards, reporting workflows and product analytics mechanisms
Ability to use data to monitor product performance, user behaviour, adoption, engagement and operational health
Experience establishing operational processes for digital products or platforms, such as onboarding workflows, release processes, incident handling and post-launch reviews
Experience coordinating cross-functional teams across product, engineering, design, data, operations and business stakeholders

Benefits

Purposeful career making lives better
Robust learning and development opportunities all year round

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GovTech Singapore

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Product Ops Specialist (MOM)

About the role

What you'll do

Good to know

Requirements

Benefits

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