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Work mode
On-site
Experience
Some experience
About the role
This role sits in the Digital Channels Solutions team within Transaction Banking, focused on the Straight2bank platform used by corporate and investment banking clients. You will work with the Lead Product Owner to shape and deliver digital journeys that let clients manage users, entitlements, mandates and service settings themselves. It suits someone with product ownership experience who enjoys working across business, technology and operations teams.
What you'll do
Define and drive the strategic direction for digital maintenance and client self-administration journeys on Straight2bank, owning the product vision and multi-year strategy for both clients and internal users.
Product Owner, Client Self Administration job at Standard Chartered, Singapore | WorkJio
Translate digital channels strategy into clear product outcomes covering client experience, straight-through processing uplift and client adoption.
Drive a reusability strategy so capabilities can be leveraged across cash, trade and financial markets products and serve both internal and external journeys.
Influence stakeholders on scope trade-offs, go-to-market plans and roadmap alignment.
Drive success metrics and value measures aligned to strategic objectives.
Translate business strategy into product outcomes aligned to transaction banking client servicing goals, developing the product from concept to launch.
Drive client adoption of digital self-serve capabilities to reduce reliance on operations and servicing teams.
Build global platform capabilities that incorporate country and regulatory requirements.
Manage stakeholder expectations across business, servicing, operations, product, technology and second lines, ensuring robust risk and issue management.
Support regulatory remediation and audit commitments affecting the platform services.
Engage internal stakeholders across business, operations, technology, compliance, governance, risk management and cybersecurity to align on end-to-end digital client journeys.
Own, refine and deliver the product roadmap for client self-administration, including digital maintenance and self-administration client journeys.
Participate in industry benchmarking to obtain data-driven insights that inform strategic product planning.
Maintain a healthy product backlog by understanding existing capabilities, client needs and usage, business relevance and release planning.
Ensure an omni-channel strategy by capturing client requirements across interactive and non-interactive channels and partnering with the Open Banking Ecosystem product team.
Develop human-centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries and reporting.
Work with cross-functional squads to execute the end-to-end product delivery lifecycle from conceptualisation, business requirements and product solutions through quality checks, deployment and customer adoption.
Articulate change requests through concise, comprehensive user story writing.
Work with client insights and re
Requirements
Experience as a Product Owner or in product management
Ability to define product strategy and roadmap
Strong stakeholder management skills
Experience working in Agile methodology
Ability to write clear user stories
Experience with digital platforms or channels
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