Full-timeOperations & management· Posted 4 Oct

Regional Account Director

JLLFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This senior role leads facility management operations across the Asia Pacific region for a real estate services firm, covering a portfolio of corporate and commercial properties. You will drive service quality, client satisfaction and team performance across multiple countries. It suits an experienced facilities management leader with strong strategic and people skills.

What you'll do

Develop and roll out the regional facilities strategy in line with business goals and client expectations
Oversee daily operations across several APAC countries, keeping service delivery consistent with SLAs and KPIs
Hold P&L responsibility for the regional portfolio, balancing cost control with service quality
Push continuous improvement through lean management and digital tools
Lead, coach and develop a multi-cultural team of facility managers, technical leads and support staff

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Build a culture focused on safety, accountability and customer service

Run performance reviews, spot talent gaps and roll out training to lift team capability

Act as the main escalation point for key regional clients and stakeholders

Maintain relationships with internal stakeholders, external vendors and property owners

Hold regular business reviews with clients on goals, performance and future needs

Ensure compliance with local health, safety, environmental and regulatory rules in all operating countries

Put in place and monitor risk management protocols, including business continuity and emergency response

Drive sustainability and ESG initiatives to cut carbon footprint and improve energy efficiency

Oversee procurement and management of third-party providers such as cleaning, security and maintenance

Negotiate contracts, track vendor performance and secure value for money

Good to know

On-site role based in Singapore
Regional scope covering multiple countries in APAC
Master's degree or MBA is preferred
Proficiency in Mandarin or other Asian languages is preferred for liaising with regional stakeholders

Requirements

Bachelor's degree in Engineering, Facility Management, Business Administration or a related field
At least 12-15 years in facilities management, including 5-7 years in a senior leadership role covering Asia Pacific
Proven record managing large-scale, multi-site portfolios in corporate or commercial sectors
Deep knowledge of FM best practices, ISO standards such as ISO 41001, and HSE regulations
Proficiency with CAFM/CMMS systems such as Workday, ServiceNow or Archibus, and Microsoft Office
Strong financial acumen in budgeting, forecasting and P&L management

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Regional Account Director

About the role

What you'll do

Good to know

Requirements

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