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Full-time Retail · Posted 18 Sept
Retail Manager S Singtel From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role Singtel is looking for a Retail Manager to support the Business Manager in running a retail store, driving sales results, customer experience and day-to-day operations. You will lead and coach frontline staff, manage manpower and store performance, and act as the store's go-to person for technical product knowledge. This role suits someone with solid retail sales experience who enjoys leading teams and building a customer-first culture.
What you'll do Plan staff rosters around peak and non-peak traffic to keep the sales floor covered Track store sales results, spot gaps and suggest ways to improve Run in-store sales incentive programmes, including sharing information, tracking performance and distributing incentives Coach individuals and teams to lift sales and customer experience performance Collect customer and frontline feedback and escalate relevant points to improve sales processes, customer experience and promotions Know someone for this? Share it
Retail Manager job at Singtel, Singapore | WorkJio
Take accountability for hitting daily sales targets while keeping store operations running smoothly
Stay updated on products, services and promotions and brief staff on them
Lead, motivate and mentor the team on sales, service standards, productivity and efficiency
Build team culture by modelling digital ways of working and positive leadership
Serve as the store's Technology Advisor and main point of contact for technical product knowledge
Train and mentor staff on technical services and products
Support sales operations across retail shops, events and other assigned sales channels
Maintain high customer service through regular assessment, coaching and follow-up
Stay visible on the sales floor, lead by example and help frontline staff with customer needs
Implement visual merchandising standards, directives and promotions while keeping the store clean and organised
Handle customer escalations and service recovery within empowerment guidelines
Monitor sales performance and ensure effective stock management
Keep inventory accurate with zero stock discrepancy
Comply with company policies and procedures
Carry out store process improvements to strengthen operational effectiveness
Show professionalism and Singtel's company values at all times
Ensure compliance with operational controls, SOPs and audit requirements Good to know Minimally N Level qualification At least 5–10 years of sales experience in physical retail stores Strong experience managing and leading frontline sales teams Good sales and business acumen Strong organisational and store-management capabilities Basic financial management skills Good merchandising and visual presentation capabilities Comfortable with data analysis and sales performance reporting Good inventory management skills Excellent customer service and service-recovery capabilities Strong coaching and mentoring skills Good problem-solving, communication and leadership skills Comfortable presenting and communicating information to team Requirements Minimally N Level qualification At least 5–10 years of sales experience in physical retail stores Strong experience managing and leading frontline sales teams Good sales and business acumen Strong organisational and store-management capabilities Basic financial management skills Apply on the company website
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