ContractLogistics & delivery· Posted 15 Jul

Satair - Order Fulfillment Specialist (Contract)

AirbusFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits with Satair and acts as the main link between customers and the company for Integrated Material Services orders. You will manage order handling end to end, keeping parts availability and customer satisfaction high. It suits someone with a supply chain or aviation background who enjoys coordinating across teams and solving delivery problems.

What you'll do

Deliver high quality customer service to IMS customers
Understand customer requirements and turn them into fulfilment actions
Act as the main point of contact between the customer and internal teams for order management
Monitor open orders, push internal teams and manage customer expectations on delivery dates

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Find alternative and innovative ways to ensure orders arrive on time

Keep stakeholders updated on order status, especially delays or critical parts

Coordinate technical and commercial queries using Airbus technical documentation or by liaising with technical, engineering or commercial teams

Hand over tasks and information to the 24/7 backup organisation

Handle other duties assigned by the company from time to time

Respond to customer and internal requests in a timely, high quality way

Track KPIs related to material order activity

Support the Solutions Delivery Manager with reports on operational topics and customer meetings

Contribute actively as part of the local IMS team to meet overall targets

Work with Planning Specialists to support quality data in the material planning process

Good to know

Fixed term contract for 1 year
Flexible working arrangements are supported where possible

Requirements

Degree in Business, Supply Chain, Logistics or Aerospace, or relevant working experience
Understanding of the aviation business, especially spares supply chain management
Technical and process oriented, able to read and interpret technical documentation
Able to understand customers and propose creative solutions
Flexible and able to work under pressure with tight deadlines and unexpected issues
Strong knowledge of data analysis tools such as databases and Microsoft Excel

Benefits

Flexible working arrangements where possible

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Satair - Order Fulfillment Specialist (Contract)

About the role

What you'll do

Good to know

Requirements

Benefits

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