Senior Associate, Dev Ops Engineer, SRE and Governance, Group Technology

What you'll do

• Manage the full release and deployment lifecycle, from change review and planning through implementation, validation, reporting and post-implementation support
• Review and validate Change Requests for implementation readiness, scope completeness, technical feasibility, risk assessment, rollback preparedness and governance compliance
• Coordinate with Application Support, Engineering, Infrastructure, Middleware, Database, Security and Platform teams to resolve dependencies and ensure successful change execution
• Execute production, pre-production, DR and UAT deployments according to approved plans, preventing unauthorised changes or deviations
• Perform application releases, middleware deployments, database script execution, configuration updates, platform changes and privileged-access implementations
• Ensure deployment activities run within approved change windows and meet security, audit and regulatory requirements
• Manage privileged access using CyberArk and PAM solutions, including password retrieval, privileged session management, secure credential handling and session recording and evidence retention
• Maintain segregation of duties so deployments are performed only by authorised personnel
• Conduct post-deployment technical validations and coordinate business validation with application and business stakeholders
• Capture and maintain deployment evidence such as execution logs, screenshots, session recordings, implementation reports and audit artifacts
• Provide Level-1 operational support for release and deployment incidents, deployment failures, production issues and recovery activities
• Take part in production war rooms, incident bridges, troubleshooting calls and root cause investigations to restore services and improve resilience
• Escalate implementation risks, deployment issues and production-impacting events promptly to Release Managers, SMEs and leadership
• Drive continuous improvement through deployment automation, process optimisation, CI/CD adoption, runbook standardisation and operational excellence
• Analyse release and change data to spot trends, improve release success rates, reduce deployment risk and recommend process enhancements
• Maintain deployment procedures, SOPs and knowledge repositories, and support cross-training to build team capability and resiliency
• Support a dynamic 24x7 operating environment and take strong ownership during critical releases and emergency implementations