Full-timeTech & engineering· Posted 21 Sept

Senior Associate Engineer, TV Operations

SingtelFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits with the TV operations team, looking after the TV platform across both on-premises and cloud setups so that services stay up and running. It suits someone with a technical background in video delivery, cloud infrastructure and 24x7 operations who is comfortable with shift work and standby duties.

What you'll do

Run operations, maintenance and support for the TV platform across on-premises and cloud environments, keeping services available and stable.
Watch over the performance, reliability and availability of TV platforms and the supporting AWS cloud infrastructure.
Handle incident management work such as isolating faults, troubleshooting and restoring service.
Diagnose system problems using logs, syslogs, probes, scripts and diagnostic tools, and work with vendors on escalation and resolution.

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Carry out and validate change activities against approved Methods of Procedure (MOPs) before they go into production.

Write and keep up MOPs, operational documentation and implementation records for change activities.

Coordinate and run vendor testing, System Integration Testing (SIT) and User Acceptance Testing (UAT) for system enhancements and service rollouts.

Take on shift duties, remote standby support and after-hours fault response when needed.

Prepare and maintain standby duty rosters so operational support coverage is adequate.

Coordinate and assign resources for planned maintenance and change implementation.

Maintain operational dashboards, reporting tools and service monitoring platforms for operational visibility and performance tracking.

Work with OSS/BSS, network, security and other cross-functional teams on testing, implementation and operational activities.

Good to know

The role involves shift duties, remote standby support and after-hours fault response.
Standby duty rosters are prepared and maintained to ensure operational support coverage.

Requirements

Knowledge of IPTV, OTT and video streaming technologies, including live and on-demand content delivery architectures
Understanding of video delivery platforms such as Origins, CDN, streaming protocols and content distribution workflows
Familiarity with AWS cloud services and hybrid cloud architectures, including operational support of cloud-hosted applications and infrastructure
Knowledge of Linux/Unix operating systems, virtualization and containerized environments
Basic understanding of Artificial Intelligence and Generative AI technologies, including AI-powered tools for operational analysis, automation and productivity
Understanding of networking concepts including TCP/IP, DNS, routing, switching, multicast, load balancing and content delivery networks

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Senior Associate Engineer, TV Operations

About the role

What you'll do

Good to know

Requirements

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