Full-timeHealthcare & care· Posted 1 Oct

Senior/Care Concierge, Service Quality

NTUC HealthFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will support the onboarding of nursing home residents and help maintain the quality of care set out in the organisation's care philosophy and service standards. The role sits within a nursing home care team and involves regular interaction with residents and their next-of-kin, so it suits someone who is empathetic, comfortable with diverse backgrounds and happy to be on the move rather than desk-bound.

What you'll do

Serve as the main liaison and single point of contact for next-of-kin of nursing home residents.
Engage caregivers and residents before admission to address concerns and understand the resident's specific needs.
Conduct pre-admission counselling sessions covering fees, services, care philosophy, living conditions and expectations.

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Receive residents on admission day, conduct orientation and help them settle into the new environment.

Engage residents and caregivers throughout their stay and resolve concerns together with the multidisciplinary care team.

Take part in multidisciplinary discussions for patient-centred care planning by sharing residents' social background, preferences and habits.

Help develop and maintain key touchpoints across the resident journey from pre-admission to discharge.

Assist in measuring and monitoring customer satisfaction through focus groups, periodic audits and satisfaction surveys.

Assist the manager in running internal and external service recognition programmes and events, such as the annual Service Excellence Award.

Provide inputs at team meetings on service gaps based on feedback, and propose service initiatives and training programmes for continuous improvement.

Good to know

This is not a desk-bound role and requires constantly being on the move.
The role is based in Singapore.

Requirements

Possess a recognised diploma or degree
At least two years of work experience, preferably involving interaction with a diversity of people
Enjoy interacting with people from diverse backgrounds
Empathetic and able to appreciate others' points of view
Comfortable being constantly on the move rather than desk-bound

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NTUC Health

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Senior/Care Concierge, Service Quality

About the role

What you'll do

Good to know

Requirements

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