ContractHealthcare & care· Posted 1 Oct

Senior Care Coordinator (1 Year Contract)

NTUC HealthFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

NTUC Health is hiring a Senior Care Coordinator on a one-year contract to support clients and families using its Home Care Services. You will handle enquiries, coordinate care, and manage cases alongside internal teams and community partners. This role suits someone with community healthcare experience who enjoys working with seniors and their caregivers.

What you'll do

Handle walk-in, online and phone enquiries about NTUC Health services.
Use screening tools to understand customer needs and recommend suitable service packages.
Work with NTUC Health divisions and external partners on referrals, submit referral forms and follow up on action points.
Coordinate services requested by clients.

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Complete documentation on systems and paper filing on time.

Work with internal stakeholders to ensure smooth service delivery, such as Home Personal Care carried out by Care Associates.

Help schedule appointments for various Home Care services.

Conduct monthly home visits and phone follow-ups to engage clients and caregivers and gather feedback.

Partner with social and health organisations to recommend care programmes and help with appeals.

Counsel and educate caregivers on care, support and financial assistance.

Arrange six-monthly care plan reassessments to decide on continued service.

Work with the Operations and Nurse Manager on discharging clients.

Take part in programme development and evaluation.

Support initiatives to grow revenue and service utilisation, optimise resources and meet business KPIs.

Good to know

This is a 1-year contract role based in Singapore.

Requirements

Diploma or Advanced Diploma in a healthcare-related discipline
At least three years of experience in community healthcare settings in Singapore
Proficient in Google Workspace and Microsoft Office applications
Good customer service and communication skills
Able to engage internal and external stakeholders effectively
Fluent in English and at least one other local language

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NTUC Health

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Senior Care Coordinator (1 Year Contract)

About the role

What you'll do

Good to know

Requirements

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