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Full-time Hotels & hospitality · Posted 20 Sept
Senior/ Duty Manager (Sentosa Cluster) F Far East Organization From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Some experience About the role You will oversee the smooth and profitable running of a hotel in the Sentosa cluster, supervising Front Office sections such as reception, cashier, telephone, reservations and baggage services. This role suits an experienced Front Office or supervisory professional who is service-oriented, well-groomed and comfortable leading a team across rotating shifts.
What you'll do Ensure the hotel operates properly, efficiently and profitably Supervise Front Office sections including reception, cashier, telephone, reservations and baggage services Monitor staff conduct and performance, and project a positive corporate image to guests Provide prompt, courteous and efficient guest service and handle complaints with tact and diplomacy Know someone for this? Share it
Senior/ Duty Manager (Sentosa Cluster) job at Far East Organization, Singapore | WorkJio
Assist with guest check-ins and check-outs
Inspect VIP rooms before arrival, escort VIPs to their rooms and ensure complimentary amenities are provided
Inform relevant departments about VIP arrivals
Check the logbook for messages and follow up at the start of each shift
Issue keys only to authorized personnel
Initiate correspondence on enquiries, reservations and complaints
Monitor housekeeping discrepancy reports and take corrective action
Handle security matters such as directing guests who report incidents or theft, and address guest conduct issues with the Security Department
Maintain the cash float according to expected occupancy
Authorize rate and room changes, paid outs, cash advances and cheque acceptance in line with procedures and credit policies
Train reception staff, including planning, organizing and conducting on-the-job training
Conduct spot checks on outlets when the Outlet Manager is absent
Monitor room inventory to maximize utilization and revenue
Work with Sales to optimize revenue and occupancy from group allotments
Take charge of evacuating staff and guests during a fire when the Safety & Fire Manager is absent
Attend CERT training as required by law and regulations
Perform other duties assigned by supervisors Good to know Rotating shifts, weekends and public holidays are required Locations available: The Barracks Hotel Sentosa, The Outpost Hotel Sentosa, Oasia Resort Sentosa, Village Hotel Sentosa Requirements Minimum Diploma in Hospitality, Tourism or a related field At least 2–3 years of Front Office or supervisory experience in the hotel industry Proficient in Opera PMS or other hotel management systems Hospitality certifications such as CERT, service excellence, leadership or operations are an advantage Strong leadership, communication and problem-solving skills Service-oriented with the ability to handle guest feedback and operational issues effectively Apply on the company website
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Open application Listed from Far East Organization’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles .
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Listing ID 2903 · Report this listing