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Experience
Experienced
About the role
This role sits within the Corporate Learning Centre Department of the SIA Human Resources Division. You will own the end-to-end operations and ongoing enhancement of the organisation's learning and development ecosystem, ensuring smooth learner experiences, operational excellence, regulatory compliance, effective management of government-funded training initiatives, learning analytics, and strategic workforce development partnerships. It suits someone with a service-oriented mindset who enjoys coordinating across teams and external partners.
What you'll do
Lead end-to-end learning operations for SIA ground staff, covering registration, timetabling and scheduling, and resource allocation so programmes run smoothly.
Senior Executive/Assistant Manager Learning & Development (Learner Experience) job at Singapore Airlines, Singapore | WorkJio
Manage the learning ops team and oversee learning facilities and resources, including procurement, inventory, and maintenance.
Design, monitor, and continuously improve the learner journey from enrolment through to certification.
Establish and manage service level agreements, service desk support, and issue resolution processes.
Implement feedback mechanisms and drive corrective and preventive actions to improve learner satisfaction.
Act as the main point of contact for government agencies such as SkillsFuture Singapore, Workforce Singapore, and the Ministry of Manpower.
Manage Training Partner Gateway profiles, submissions, and programme administration.
Prepare, validate, and submit training grants and funding claims accurately and on time.
Coordinate audits and inspections, monitor policy changes, and update SOPs and processes to meet regulatory and quality requirements.
Develop and manage the annual learning operations budget covering manpower, facilities, technology, vendors, and learning resources, including quarterly forecasting, variance analysis, and cost optimisation.
Track expenditure and funding utilisation, and maximise government funding opportunities and training grants.
Monitor and report departmental learning metrics and KPIs, automating data collection, reporting, and analytics where possible.
Ensure strong data governance through validation, reconciliation, quality assurance, and timely submission of external, regulatory, and accreditation reports.
Represent Learning in the Company Training Committee, partnering with unions, management, and business leaders on skills gaps, skills roadmaps, and career pathways, and supporting funding applications, project delivery, and stakeholder communications.
Good to know
Based in Singapore.
Requirements
Bachelor's degree in any discipline
ACTA or ACLP certification preferred
DACE or DDDLP diploma advantageous
Intermediate MS Office skills, e.g. Excel pivot tables
Experience with SuccessFactors LMS administrator functions preferred
Positive customer-oriented service mindset
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