Senior Executive, Office of Patient Experience, EGH Planning Office

About the role

You will support the feedback management process by collecting, tracking, coordinating investigations, and ensuring follow-up for resolution and service recovery. You will consolidate feedback data and help prepare regular reports to highlight trends. You will assist in organising service training programmes, enhancing staff capabilities, and supporting improvements in patient communication, including handling difficult situations. You will also help implement service excellence initiatives, coordinate with internal and external stakeholders on improvement efforts, and provide administrative support such as recording meeting minutes and preparing materials.

Requirements

• Bachelor's Degree in any discipline
• Preferably minimum 2 years' experience in customer service/patient experience operations
• Background in training and development would be an advantage
• Familiar with basic data tracking and presentation software
• Self-motivated, adaptable and resilient with results-orientation
• Customer-centric with strong sense of empathy