Full-timeTech & engineering· Posted 10 Sept
Senior IT Support Executive
SingtelFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role is the first point of contact for desktop support, helping customers with a range of IT topics and issues. You will join a technology services team and guide junior support staff while keeping software, licences and operations in line with standards. It suits someone with solid desktop support experience who can prioritise well and work with urgency.
What you'll do
- Guide the team and resolve incidents escalated by Desktop Support Assistants, confirming the problem and researching known solutions for complex issues
- Provide desktop support services to users
- Receive, prioritise, document and actively resolve end user help requests
- Escalate incidents when needed to maintain customer satisfaction and SLA expectations
- Perform imaging and re-imaging
