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Full-time Operations & management · Posted 23 Sept
Senior Manager, Business & Process Transformation M Manulife From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role This role leads complex business and process transformation work across Manulife Singapore's key bancassurance partnerships. You will sit where strategy, operations and transformation meet, reshaping customer journeys, business processes, operating models and ways of working to lift customer outcomes and business performance. It suits someone with a consulting or transformation background who can turn strategic priorities into practical, scalable solutions with bank partners and internal teams.
What you'll do Lead end-to-end redesign of complex bancassurance processes across customer, frontline and operational journeys. Spot process gaps, inefficiencies and control issues, then build future-state solutions that improve customer and business outcomes. Know someone for this? Share it
Senior Manager, Business & Process Transformation job at Manulife, Singapore | WorkJio
Apply structured problem-solving, process-improvement and transformation methods to complex business challenges.
Design future operating models, service models, governance structures, decision rights and cross-functional workflows.
Clarify ownership, accountability and hand-offs across Manulife, bank partners and supporting functions.
Lead assigned transformation initiatives from definition and design through implementation and adoption.
Set clear outcomes, scope, milestones, dependencies, risks and delivery plans for transformation initiatives.
Coordinate cross-functional delivery across Product, Distribution, Operations, Underwriting, Digital, Technology, Risk, Compliance and other key stakeholders.
Assess how transformation initiatives affect people, processes, controls and operating practices.
Develop and execute business readiness, stakeholder engagement, communication and adoption plans.
Monitor implementation progress and adoption outcomes, addressing barriers to realising benefits.
Maintain governance, reporting and accountability for assigned initiatives.
Define and track commercial, customer, operational and control outcomes.
Escalate material risks, issues and key decisions to senior stakeholders as appropriate.
Capture lessons learned and help build reusable transformation methodologies, tools and frameworks. Good to know Hybrid working arrangement. Based in Singapore. Requirements Significant experience in management consulting, business transformation, process improvement, operating model design or complex programme delivery Demonstrated experience leading cross-functional transformation initiatives from problem definition through implementation Strong capability in process redesign, operating-model development, structured problem-solving and business transformation Proven ability to influence stakeholders and coordinate delivery across complex organizational and partnership environments Strong analytical, project-management and executive communication skills Experience managing multiple stakeholders and competing priorities in a fast-paced environment Benefits Support to learn and grow the career you want Recognition and support in a flexible environment focused on well-being and inclusion Support as part of a global team in shaping your future Apply on the company website
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