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Full-time Tech & engineering · Posted 6 Sept
Senior Manager, Enterprise Engineering S StarHub From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role This role owns the CRM and Order Management domain end to end, covering strategy, delivery and the ongoing health of platforms such as Salesforce CRM and CloudSense CPQ/Order Management. You will act as both technology steward and business partner for the SME, Enterprise, Wholesale and International segments, balancing reliability with innovation. It suits a senior technology leader who can shape a multi-year roadmap while running day-to-day operations in a DevOps model.
What you'll do Own the performance, scalability and sustainability of CRM/OM systems, including Salesforce, CloudSense and bespoke solutions Keep platforms reliable, compliant and stable while improving UX, data integrity and integrated workflows Set, monitor and report on operational KPIs covering availability, performance, adoption and fulfilment outcomes Know someone for this? Share it
Senior Manager, Enterprise Engineering job at StarHub, Singapore | WorkJio
Lead automation, DevSecOps and process optimisation to streamline sales and service workflows
Provide long-term leadership over the domain's people, systems and outcomes in line with organisational strategy
Establish and maintain a leadership structure that drives accountability, ownership and performance
Define and manage initiative prioritisation so the most impactful work is delivered against business objectives
Deliver measurable results across the people, process and technology dimensions of the domain
Define and deliver a multi-year CRM/OM technology roadmap aligned to enterprise strategy
Evaluate, prioritise and secure investments that maximise business impact and competitive advantage
Drive end-to-end fulfilment enablement from order capture through provisioning and support
Anticipate emerging needs so the domain evolves cohesively with adjacent enterprise systems
Oversee daily domain operations so services meet or exceed agreed service-level objectives
Run the domain in a DevOps model, including on-call schedules, incident management, monitoring and proactive issue resolution
Manage development capacity across feature enhancements, technical debt, regulatory compliance, security obligations, operational fixes and audit requirements
Champion accountability, postmortems and continuous improvement to strengthen resilience and operational maturity
Partner with other domain owners to ensure interoperability, reduce duplication and enable seamless enterprise workflows
Manage dependencies across domains such as Billing, ERP, Digital Channels and Data to ensure integrated solutions
Collaborate with related leadership roles to clarify mandates and align responsibilities
Champion knowledge sharing, organisational alignment and cross-functional success
Build, lead and mentor CRM/OM-aligned teams with succession coverage for critical roles
Develop sourcing and capability strategies, including vendor management and internally owned operations
Oversee domain budget, capacity planning and allocation of people and resources to balance delivery and sustainability
Foster a healthy, high Requirements Bachelor's or Master's degree in Computer Science, Engineering, Business Information Systems or a related field 10+ years of experience with CRM/OM platforms, including at least 5 years in senior leadership Demonstrated ownership of mission-critical domains, including budgets, teams and long-term strategy Deep knowledge of CRM and OM platforms such as Salesforce CRM and CloudSense CPQ/Order Management Proven experience supporting sales and service workflows across SME, Enterprise and Wholesale segments Strong understanding of CRM UX optimisation, workflow integration and end-to-end fulfilment processes Apply on the company website
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