Full-timeHotels & hospitality· Posted 11 Sept

Senior/ Night Duty Manager (Oasia Cluster)

Far East OrganizationFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role oversees the daily operations of the Front Office and other operational areas within the Oasia Cluster, making sure everything runs smoothly and guests receive the expected standard of service. It suits an experienced hotel front office or supervisory professional who is comfortable leading a team and handling guest issues during night hours.

What you'll do

Ensure the hotel operates efficiently and profitably
Supervise Front Office sections including reception, cashier, telephone, reservations and baggage services
Monitor staff conduct and performance and maintain a positive image with guests
Deliver prompt and courteous guest service and resolve complaints with tact

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Assist with guest check-ins and check-outs

Inspect VIP rooms before arrival, escort VIPs and ensure amenities are provided

Inform relevant departments of VIP arrivals

Check the logbook at the start of each shift and follow up on messages

Issue keys only to authorized personnel

Handle correspondence on enquiries, reservations and complaints

Monitor housekeeping discrepancy reports and take corrective action

Manage security matters such as guest incident or theft reports and conduct issues

Maintain the cash float according to expected occupancy

Authorize rate and room changes, paid outs, cash advances and cheque acceptance per credit policies

Plan, organize and conduct on-the-job training for reception staff

Monitor room inventory to maximize utilization and revenue

Work with Sales to optimize revenue and occupancy from group allotments

Take charge of evacuating staff and guests during a fire when the Safety & Fire Manager is absent

Attend CERT training as required by law

Good to know

Rotating shifts, weekends and public holidays are required

Requirements

Minimum Diploma in Hospitality, Tourism or a related field
At least 2–3 years of Front Office or supervisory experience in the hotel industry
Proficient in Opera PMS or other hotel management systems
Hospitality certifications such as CERT, service excellence, leadership or operations are an advantage
Strong leadership, communication and problem-solving skills
Service-oriented and able to handle guest feedback and operational issues

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Far East Organization

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Senior/ Night Duty Manager (Oasia Cluster)

About the role

What you'll do

Good to know

Requirements

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