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高级/夜班值班经理 (Oasia Cluster) · Far East Organization · Singapore | WorkJio

Jobs/Hotels & hospitality

本页由机器翻译，仅供参考。薪资、时间和地址按原文显示。如有出入，以英文原文为准。

全职酒店与款待· 发布于 9月11日

高级/夜班值班经理 (Oasia Cluster)

Far East Organization来自公司网站

薪资

公司未注明

工作时间

全职工作时间

地点

Singapore

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开始日期: 未注明
工作方式: 现场工作
经验要求: 需要一些经验

职位简介

此职位负责监督 Oasia Cluster 内前厅部及其他运营区域的日常运作,确保一切顺利运行,并让客人获得预期的服务标准。该职位适合经验丰富的酒店前厅或主管专业人员,能够带领团队并在夜间时段处理客人问题。

您将负责

确保酒店高效运营并盈利
监督前厅部各环节,包括接待、收银、电话、预订和行李服务
监督员工行为与表现,并维护在客人中的正面形象
提供迅速、礼貌的客户服务,并机智地解决投诉
协助客人办理入住和退房手续
在 VIP 抵达前检查客房,陪同 VIP 并确保提供相关设施
将 VIP 抵达信息通知相关部门
每班开始时检查日志,并跟进留言
仅向授权人员发放钥匙
处理有关咨询、预订和投诉的信件
监督客房部差异报告并采取纠正措施
管理安全事务,如客人事件或盗窃报告以及行为问题
根据预期入住率维持备用金
根据信贷政策授权房价和房间变更、付款、现金预支和接受支票
计划、组织和进行接待员工的在职培训
监控客房库存以最大化利用率和收入
与销售部合作,优化团体配额的收入和入住率

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在安全与消防经理缺席时,负责在火灾期间疏散员工和客人

依法参加 CERT 培训

须知

需要轮班、周末和公共假期工作

职位要求

至少拥有酒店管理、旅游或相关领域的文凭
至少 2–3 年酒店业前厅或主管经验
熟练使用 Opera PMS 或其他酒店管理系统
拥有 CERT、服务卓越、领导力或运营等酒店业认证者优先
强大的领导、沟通和解决问题的能力
服务导向,能够处理客人反馈和运营问题

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此职位来自 Far East Organization 的官方招聘页面，尚未经 WorkJio 验证。请在公司网站上申请。查看该公司所有职位.

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职位编号 2909·

Far East Organization

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