Full-timeHealthcare & care· Posted 28 Sept

Senior / Patient Service Associate (Operating Theatre)

NHG HealthFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role supports the daily operations of the Operating Theatre and Endoscopy services at Tan Tock Seng Hospital. You will provide frontline administrative support to patients and their families, working closely with nurses, doctors and other healthcare professionals. It suits someone who is service-oriented, organised and comfortable in a fast-paced ward environment.

What you'll do

Manage patient admissions, transfers and discharge procedures accurately and promptly.
Coordinate appointments and other patient-related administrative arrangements.
Maintain and update patient information and records accurately in hospital systems.
Contact patients before scheduled procedures to confirm admission timings and provide pre-procedure instructions, including fasting and preparation requirements.

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Process payments and provide financial counselling for surgical procedures and services.

Attend to enquiries from patients and their family members in a professional and service-oriented manner.

Provide timely administrative support to nurses, doctors and other healthcare professionals.

Support daily operations for Operating Theatre (OT) and Endoscopy services.

Prepare and distribute elective procedure listings to nursing teams to facilitate patient scheduling and workflow coordination.

Retrieve and track patient records through Electronic Medical Record systems to support clinical operations and patient care.

Liaise with vendors and suppliers regarding goods receipt, invoicing, and supply coordination.

Monitor and replenish departmental inventory, including patient amenities, next-of-kin supplies, and dry rations.

Manage stationery, departmental supplies, pantry inventory, catering arrangements, and locker administration.

Handle incoming and outgoing correspondence, documents, and mail in an organised and timely manner.

Good to know

Required to work 2 rotating shifts.
Required to work on weekends and public holidays, where applicable.

Requirements

Diploma in any discipline, GCE 'A'/'O'/'N' Level, Higher NITEC in Business Studies, or NITEC in Service Skills
Customer-oriented with good interpersonal and communication skills
Good numeracy skills and attention to detail
Computer-savvy and comfortable working with multiple systems
Able to multitask effectively in a fast-paced environment
Service-oriented, responsible and a strong team player

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NHG Health

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Senior / Patient Service Associate (Operating Theatre)

About the role

What you'll do

Good to know

Requirements

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