Full-timeOperations & management· Posted 8 Oct

Senior Product Ops Specialist (BCA)

GovTech SingaporeApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits with GovTech product squads embedded at BCA, working across established platforms such as CORENET X and newer digital products in the agency's portfolio. You act as the link between Product Managers, Engineering, Design, agency business owners and industry users so that products are adopted well and keep improving based on evidence. It suits someone with product or service operations experience who is comfortable leading people and working with senior stakeholders.

What you'll do

Lead go-to-market and adoption, including rollout sequencing, user onboarding, communications and support readiness, and track adoption outcomes after launch
Run the Voice of Customer pipeline by analysing support tickets, usage data and product analytics, surfacing recurring pain points and turning them into prioritised recommendations with Product Managers

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Own operational readiness and incident response, setting up monitoring, runbooks and escalation protocols, coordinating incidents and driving post-incident improvements

Drive tooling and process improvement by evaluating, setting up and driving adoption of operational tools such as product analytics, developer tooling and support platforms, and automating workflows to reduce toil

Manage and develop a small team of Product Ops Specialists through clear expectations, coaching, direct feedback, performance conversations and growth support

Shape the Product Ops practice by establishing standards and ways of working at BCA and defining the operating model with product and agency leadership

Good to know

Flexible work arrangements are available subject to the job role

Requirements

Track record in product operations, service operations or a related role in a digital product environment, owning outcomes from launch through continuous improvement
Experience managing or leading others, including setting expectations, giving direct feedback and developing team members
Confidence working directly with agency leadership, aligning on scope, pushing back constructively and holding agreed boundaries
Experience establishing a function, process or operating model where little existed before
Strong analytical skills with product analytics, dashboards and support data to produce evidence-based recommendations
Hands-on experience with product analytics tools such as Contentsquare, ticketing and support platforms such as Zendesk and Jira, and lightweight automation

Benefits

Leave benefits to meet work-life needs
Employee wellness programs
Flexible work arrangements subject to job role

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GovTech Singapore

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Senior Product Ops Specialist (BCA)

About the role

What you'll do

Good to know

Requirements

Benefits

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