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On-site
Experience
Experienced
About the role
You will manage the operational side of one or more digital products within GovTech's Digital Excellence & Products Division, covering implementation, ongoing support and continuous improvement. The role partners closely with product, engineering, design, policy and business owner teams, and suits someone who works with high autonomy across a large or multi-product problem space. Your portfolio may span parent-facing services, teacher professional learning platforms, Student Learning Space and related products, national placement and registration services, platform and infrastructure areas, or HQ functions.
What you'll do
Partner strategically with Product Managers and co-own outcome metrics such as PM Strategic Time and launch success rates
Build trusted relationships across product, engineering, design, policy and business owner teams to align operational priorities
Drive long-term operational strategies and lead business case processes from concept to approval, including POC/POV work and approval papers
Develop and implement data-driven strategies that improve operational and product decision-making
Champion product intelligence infrastructure such as dashboards, telemetry and feedback repositories so insights are acted on
Surface structured insights that feed into PM prioritisation and track metrics like Insights Activation Rate and Feedback-to-Feature Conversion Rate
Establish best practices in product operations across a large problem space or multiple product areas
Design and maintain reusable playbooks, templates and operating standards
Lead risk and incident management strategies and audit support to ensure compliance across product areas
Drive user support and engagement strategies across a large problem space or multiple product areas
Design systematic feedback loops that collect, triage and route user feedback at scale
Own change communication and go-to-market execution so users and schools are ready before go-live
Establish best practices for feedback management and closed-loop resolution
Build and maintain operating cadences across product, engineering, ops and vendor teams, clarifying decision rights
Drive operational initiatives aligned to organisational goals and contribute to optimising for growth
Mentor and develop team members and help grow the Product Ops community of practice within DXD
Drive OKR development that measures product and operational success and aligns processes with strategic goals
Good to know
You will support product operations within one or more assigned product areas
You will partner with business owners such as schools, HQ divisions and the Academy of Singapore Teachers
You will align with central DXD standards and practices
The role is based in Singapore
Requirements
Experience managing operational aspects of digital products from implementation through continuous improvement
Able to develop operational strategies and define operational requirements
Able to prioritise improvements based on business impact
Comfortable working with high autonomy on complex, unprecedented challenges
Able to guide others and influence practices beyond your immediate team
Strong cross-functional collaboration with product, engineering, design, policy and business owner teams
Benefits
Purposeful career contributing to Singapore's Smart Nation initiatives
Learning and development opportunities throughout the year
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