foodpanda (Delivery Hero)From company site
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You will own end-to-end operational performance for the Q-Commerce Shops portfolio across 15 regional markets. Your work involves monitoring and optimising fulfilment metrics such as Non-Seamless Fulfilment Rate, Items Not Delivered, item replacement rates, vendor offline rates, delivery delays, and failed orders. You will extract and analyse operational datasets using SQL, Looker, Google Data Studio, and advanced spreadsheets. You will also use GenAI tools to speed up root-cause analysis and automate performance reporting. You will lead cross-functional projects with Commercial, Account Management, Product, and Logistics teams, and work with vendors to track compliance and improve underperforming partners.
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