Full-timeTech & engineering· Posted 12 Aug

Senior UX Designer, Regulatory Licensing (NEA)

GovTech SingaporeApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will join a multi-disciplinary product team at GovTech working on digital services for the National Environment Agency, focused on regulatory licensing, enforcement and service delivery. The role suits an experienced product designer who enjoys complex, multi-stakeholder problems and wants to improve how public officers and citizens interact with government systems.

What you'll do

Lead UX design from start to finish for internal officer workflows such as application review, clarification requests, inspections and case closure
Design clear interfaces that make it easier for officers to process and manage applications
Define information architecture and interaction patterns for multi-stage regulatory processes

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Plan and run discovery research with officers to surface pain points, test assumptions and guide design choices

Build tooling that helps officers review complex technical documents under time pressure

Design dashboards and tracking features that give managers real-time visibility into application status and processing time

Contribute to and grow the design system with reusable patterns that work across different licence types

Work closely with product managers, engineers and policy stakeholders to deliver strong outcomes

Mentor and guide other designers and apprentices

Collaborate with designers across NEA and help shape UX standards, practices and capability

Good to know

Flexible work arrangements are available depending on the role
Learning and development opportunities are offered throughout the year

Requirements

Bachelor's or Master's degree in UX Design, HCI, Interaction Design or a related field, or equivalent experience
At least 5 years of UX or product design experience with a track record of shipping high-quality digital products
Strong experience designing complex workflows, forms and internal tools, especially in B2B or enterprise settings
Proven ability to simplify complex processes and reduce cognitive load for users
Solid knowledge of user research methods and ability to lead discovery with operational staff
Experience designing multi-stage approval or case management systems

Benefits

Total rewards approach with a holistic, market-competitive suite of perks
Flexible work arrangements subject to the role
Learning and development opportunities throughout the year

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GovTech Singapore

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Senior UX Designer, Regulatory Licensing (NEA)

About the role

What you'll do

Good to know

Requirements

Benefits

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