Far East OrganizationFrom company site
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You will support daily IT service delivery operations, monitoring and coordinating service requests and incidents to ensure timely resolution and SLA compliance. You will maintain and improve ServiceNow service catalogue items, workflows, forms, and knowledge articles, and assist with change management communications. You will also coordinate IT asset issuance, returns, transfers, and inventory tracking, including periodic stock-takes and audits. Additionally, you will support meeting room and workplace technology, performing routine checks and basic troubleshooting on conferencing devices, AV equipment, and peripherals. You will maintain operational dashboards, reports, and documentation, and support audits and compliance activities.
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